How can we help?Ask a question or describe the problem you're having
Getting Started
- ★ How can I access CatholicMatch from my phone's home screen?
- ★ How can I create a CatholicMatch account?
- ★ How long will it take me to meet someone?
- ★ How can I contact customer support?
- ★ How can I find other singles?
- ★ How does communication work on CatholicMatch?
Communication
- ★ How does communication work on CatholicMatch?
- ★ Why isn't anyone responding to my messages?
- What does "Personal message viewable in:" mean?
- What should I say when I first contact someone?
- What should I do if someone doesn't respond to me?
- How can I receive more messages?
My Profile
- ★ How can I edit my profile?
- Where can I find a list of members who liked my photos?
- Do I need to update my age on my birthday?
- What should I say in my profile?
- Why aren't people viewing my profile?
- How can I update my diocese?
Connections
- ★ When should I do if I'm not interested in someone?
- What does "Online Now" mean?
- What does it mean if a profile is unavailable?
- How can I remove my Like from someone else's photo?
- Are members notified when I add them as a favorite?
- How can I remove a favorite profile?
Searching
- ★ How does searching work?
- Why would a profile disappear from my search results?
- What does + favs mean next to my search results?
- How can I stop receiving Saved Search update emails?
- How can I delete a saved search?
- How can I customize my saved search preferences?
Matches
- ★ How does matching work?
- ★ How can I update my match filters?
- What is a confirmed match?
- Why am I receiving an error stating that Matching is unavailable?
- Where can I find my matches?
- What happens when I indicate interest level in a match?
Photos
- ★ How can I select a profile photo?
- ★ How can I choose which photos to include in my online dating profile? (VIDEO)
- Why are my photos pending?
- How can I upload photos?
- What are the photo requirements on CatholicMatch?
- How long does it take for new photos to be posted to my profile?
Safety
- ★ How can I report profiles for admin review?
- ★ What safety tips should I follow when meeting someone in person?
- ★ How can I stay safe when communicating with others?
- How secure is CatholicMatch?
- How does CatholicMatch keep me safe?
- How can I stay safe when meeting someone internationally?
Billing & Subscriptions
- ★ What are the differences between a free and paid account?
- ★ How can I subscribe?
- ★ How does the CatholicMatch Guarantee work?
- ★ How can I purchase a gift card?
- ★ What happens after my subscription expires?
- Why was my order declined?
Account
- ★ How can I cancel my account?
- ★ What should I do if I forget my password?
- Why do I need to provide my last name in my account?
- Where can I find my Account Page?
- How can I change my email address?
- How can I reactivate my account after it has been deleted?
Community
- ★ How can learn more about my Temperament?
- ★ What site activities can I participate in?
- Chat Rooms: How can I turn off sound in the chat rooms?
- How can I retake my Temperament Quiz?
- How can I remove my Temperament from my profile?
- How can I compare temperaments with members?
Forums
- ★ What are discussion forums?
- How can I add emoticons to my forum posts?
- Where can I find the most recent forum posts?
- What are "Hot Topics"?
- How can I reply to a forum post?
- What do the icons in front of each forum topic mean?
Technical
- ★ What should I do if I experience a technical problem on CatholicMatch?
- ★ What browsers are compatible with CatholicMatch?
- Why won't my card work on CatholicMatch?
- What happened to my narratives or message?
- Why can't I subscribe?
- Why doesn't my password reset link work?
