How can we help?Ask a question or describe the problem you're having
Getting Started
- ★ How can I contact customer support?
- ★ How can I find other members?
- ★ How does communication work on CatholicMatch?
- ★ How can I purchase a subscription?
- What features are available for free members?
- What languages can be used on CatholicMatch?
Account
- ★ What is the CatholicMatch guarantee?
- How can I recover my account?
- How can I remove my account?
- How can I change my email address or password used to sign in?
- Where can I find the status of my CatholicMatch Guarantee eligibility?
- How can I redeem my CatholicMatch guarantee subscription?
Billing
- What features are available to free and subscribing members?
- How can I purchase a subscription?
- How much does it cost to purchase a subscription?
- What methods of payment do you accept?
- How can I pay by check?
- How can I subscribe if I live outside of the United States?
Community
- What site activities can I participate in?
- Temperaments: What are Temperaments?
- Trivia: What should I do if I notice a problem with a trivia question or answer?
- Trivia: How does CatholicMatch trivia work?
- Events: What can I do if there are no events near my area?
- Events: How can I take part in a CatholicMatch event?
Forums
- What is a Forum?
- What do the icons beneath member's photos symbolize?
- How can I update my forum settings?
- How can I begin a new forum thread?
- How can I watch a topic or receive notification of new posts?
- Can I edit or remove a post after it has been submitted?
Groups
Matches
- ★ How does matching work?
- How can I find my matches?
- How can I update my match filters?
- What happens when I indicate interest level in a match?
- Who is included in the matching system?
- Are matches mutual?
Messages
- Where can I find a draft of an unsent message?
- How does communication work on CatholicMatch?
- How do I send a message or emotigram?
- How can I improve the quality and amount of responses that I receive?
- How does the archive feature work?
- When are messages deleted?
Photos
- How can I upload photos?
- How many photos should I have in my account?
- What are your photo guidelines?
- How long does it take for photos to be reviewed and posted?
- How can I select a profile photo?
- How can I update my header photo?
Profile
- How long does it take for my updates to show in my profile?
- How can I correct my age in my profile?
- How can I see my profile as other members see it?
- How can I edit my profile?
- What information is not permitted in profiles?
- How can I change my profile status?
Technical
- What browsers are compatible with CatholicMatch?
- What are the technical requirements to use the chat rooms?
- How can I enable spell check for my browser?
- Why am I prompted to sign in on every page?
- Does CatholicMatch have a mobile app?
- What should I do if I notice an offensive advertisement?
Safety
Search
- ★ How does the search feature work?
- How can I save a favorite profile?
- Is notification sent when I view photos?
- How can I make changes to a Saved Search?
- How can I search for members in other countries?
- Why don't I have any search results?
