Help Center

My Account: Basic Settings

Click here to learn about forgotten passwords, canceling your account, updating billing information, and more

How can I cancel my account? Promoted article

We're sorry to see you go! For help with your account, choose the option that best suits your circumstances. I just met someone and we're trying to see where it'll lead Congratulations! We're so thrilled that you've met someone and we ...

By Genevieve Customer Service
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What should I do if I forget my password? Promoted article

Note: These instructions should be used if you do not know your current password. If you already know your password, please change your password instead. To reset your forgotten password:  Enter the email address associated with your ac...

By Nathan Lloyd
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How do I sign out of my account?

Any time you access CatholicMatch from a shared device (one that others can access), it's a good idea to sign out of your account when you're done.   Signing Out from a Computer: Open your Account Menu by clicking on the profile icon in...

By Nathan Lloyd
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Where can I find my Account Page?

You can reach your account page by clicking on Account in your account menu.  For computer users, your account menu is in the upper right corner of the website and will show an image of your profile photo. For smartphone and tablet users...

By Nathan Lloyd
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How can I change my email address?

The email address that is listed within your account is the one that you'll type into the email address field on the Sign In page and is the email address that we'll use any time we need to get in touch with you about your account.  To u...

By Nathan Lloyd
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How can I change my password?

Note: These instructions should be used if you already know your current password. If you do not know your password, please reset your forgotten password.    To create a new password: Click here to update your Sign In Information: https...

By Nathan Lloyd
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Why was my account locked?

CatholicMatch employs numerous techniques designed to provide the safest possible environment for our members, including those designed to pinpoint dating scammers, bogus accounts, and accounts that include falsified information. Any acc...

By Nathan Lloyd
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How can I update my billing information?

If you would like to use a new card for future renewals or if your card information has changed, you can remove or update your billing information at https://www.catholicmatch.com/account/payment  Note: When you update your billing infor...

By Nathan Lloyd
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How can I update my email settings?

On your account settings page, you can choose to opt out emails that you do not wish to receive. When you disable these email notifications, you will no longer receive an off-site email, but you can still see notification of these events...

By Nathan Lloyd
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