Help Center

How can I cancel my account?

Genevieve Customer Service
Genevieve Customer Service
  • Updated

We're sorry to see you go! For help with your account, choose the option that best suits your circumstances.

I just met someone and we're trying to see where it'll lead

Congratulations! We're so thrilled that you've met someone and we can't wait to hear all about it!

If the relationship is new, we recommend updating your profile status to "inactive". This hides your profile from search results, pauses new match suggestions, and allows you to keep your profile contents, past communication, preferences, and eligibility for discounted renewal rates just in case you find that you need to return. If things continue to go well, you can always remove your account in the future. Click here to make your profile inactive.


I'm just taking a break. I'll be back.

If you plan to return after a short break, we recommend making your profile inactive instead of removing it altogether. This way, you can avoid the hassle of re-creating your profile and resaving your preferences, while also retaining your eligibility for our best discounts while preventing others from seeing your profile in their search results. Click here to make your profile inactive.


I'm certain that I won't be back.

If you've met someone, let us know! We provide a free gift for our successful couples and want to make sure that you receive one as well.

If you're struggling to connect with others, having trouble affording a subscription, or if there is anything else that we can do to ensure that you're successful in finding your match, contact our support team. We're here to help you every step of the way.

If you're certain that you no longer wish to continue, click here and scroll to the bottom of the page and click the "remove account" button to delete your account altogether. This option removes all contents from your account and profile, including your eligibility for the best discounts and your preferences.

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