Click here to learn about solving most common technical issues on CatholicMatch
What should I do if I experience a technical problem on CatholicMatch?
We do everything in our power to keep CatholicMatch running smoothly. If you are experiencing technical difficulties using CatholicMatch, we recommend clearing your browser's cache, and ensuring that you are using the most recent version...
What browsers are compatible with CatholicMatch?
CatholicMatch supports the most recent version of the following browsers for the Windows and Mac operating systems. For smartphones and tablets running on the Android or iOS operating systems, we support the default browser that came pr...
Why do I need to sign into my account if I have "stay signed in" checked on the login page?
When you sign in using that option, we save a cookie to your browser that allows you to bypass the sign in page as long as you're signing back in from the same device/browser the next time. There are a couple of things that can prevent t...
Why won't my card work on CatholicMatch?
Unfortunately this isn't information that your card issuer makes available to us. If your order is declined, the best thing to do is to call the phone number on the back of your card. This way, your card issuer can provide you with a de...
Why doesn't my password reset link work?
The special link in your password reset email must be used within 24 hours of the time you requested the email and cannot be used more than once. If you receive an error message when resetting your password, click HERE to request a new ...
Why can't I sign into my account?
There are a number of things that might affect your ability to sign into your account. This email and password combination do not match. When this message appears, either your email address or password (or both) do not match the informat...
What should I do if I receive an error message?
If you receive an error message on CatholicMatch, please contact customer support with the following information: The exact text of the error message The approximate time that you received the error What you were doing when the error a...
Why am I not receiving email notifications?
By default, we will send email alerts anytime someone views your profile or contacts you on CatholicMatch. If you are not receiving these emails, look into these possible scenarios: Have you disabled email notifications? To look into th...