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How Do I Complete Liveness Verification?

Mariette Customer Service
Mariette Customer Service
  • Updated
What do I need to complete the liveness check?
 
  • A smartphone or device with a working front-facing camera
  • Good lighting (a well-lit room or natural light works best)
  • A stable internet connection


How does the process work?
The liveness check takes about 1–2 minutes and follows these steps:
 
  1. Grant camera access – Tap "Start Camera" to allow CatholicMatch to use your front-facing camera.

    Screenshot 2026-03-03 at 4.22.12 PM.png

  2. Center your face – Position your face within the oval frame on the screen.

    Screenshot 2026-03-03 at 4.19.40 PM.png

  3. Start the video check – Tap "Start video check" when your face is centered.
    Screenshot 2026-03-03 at 4.24.50 PM.png
  4. Move closer if prompted – Follow any on-screen instructions (e.g., "Move closer") until the progress bar advances.

    Screenshot 2026-03-03 at 4.16.26 PM.png

  5. Hold still – The app will flash colors briefly. Hold your face still until the scan completes.

    Screenshot 2026-03-03 at 4.20.21 PM.png

  6. Verification Complete! – Tap "Continue" to proceed to your profile.

    Screenshot 2026-03-03 at 4.20.35 PM.png

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