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Why would a message be hidden by Customer Service?

Nathan Lloyd
Nathan Lloyd
  • Updated

Messages that are Hidden by Customer Service can happen for two reasons.

1) Messages that are explicit, vulgar, or that otherwise violate the CatholicMatch Terms of Service may be hidden to preserve the safety of our members and provide a wholesome, Catholic experience for our members. 

These messages are those flagged by the CatholicMatch automated security system at the time of the member's removal from the site. 

2) Messages will be moved automatically by our system after a certain amount of time has passed since there has been a new message with that member. This is to keep your main Message page clear of old messages. These types of messages can be moved back to your main Message page by either sending a message to or receiving a message from that member.

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