Help Center

Why did I receive a same-gender match?

Nathan Lloyd
Nathan Lloyd
  • Updated

Occasionally someone makes a mistake when picking their gender while they're creating a new account. This causes our system to treat them as the gender that they selected and not the gender that they actually are. 

If you see a woman appearing where only men should appear or vice versa, please contact customer support and provide the member's first name and a link to the member's profile so that a correction can be made right away.  

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