CatholicMatch supports a standard English ASCII character set.
This character set is recognized universally; however, programs like Microsoft Word use a separate character set. When typed, the text appears very similar but the non-standard characters cannot be interpreted and will disappear as a result.
This same concept applies to emojis and other special characters that are outside of the standard English character set.
To ensure that your message is sent as you intended, type directly into the text boxes provided on the site and avoid copying and pasting text from another program onto CatholicMatch.